eBay disabled account, how to contact them?


eBay has a strict policy regarding selling stuff on their website and they may disable an account without giving an exact reason.

They will also send a notification by e-mail when an account was disabled, some kind of contact link and a link to their terms of use.

How to make an appeal and recover the eBay account? First thing to do is to try to remember what you where trying to sell on eBay, if the data you entered when you have created your eBay account was correct, if the credit card or the Paypal account was correct.

Read the eBay terms, if you were trying to sell dust or other kind of jokes there is a high chance to get your account disabled.

To make an appeal and contact eBay, follow these steps: go to ebay.com, sign in to your account. If the account is disabled, it will display this message: “Your account has been suspended because recent account activity has raised serious security concerns. We’ve taken this precaution to protect our members and the eBay community.
Due to the suspension, you won’t be able to use your eBay account in any way. This includes using another existing account or registering a new account.
Any outstanding selling fees are due immediately, and any amounts that you haven’t previously disputed will be charged to the billing method currently on file.
We appreciate your understanding.”

Ignore the message and click on “Continue”, click on “Customer Support” and again on the submenu, “Customer Support”. Click on the “Contact eBay” tab, put the mouse cursor over “Account” and click on “Account restriction and suspension”. Click on “Call us”, the eBay contact phone number should be displayed along with a seven PIN code.

The contact number is a US number, it is free to call by using Skype. Select US and call that number, enter the PIN when it will be requested.

You can now talk to an eBay support employee and explain the situation and ask how to recover the account. There is a good chance that they won’t give you any reason why the account was disabled.


One Comment

  1. Vanessa
    Posted July 18, 2012 at 5:18 am | Permalink

    Everytime i try to buy something on ebay it keeps showin me an “error” message saying that i have 5 unpaid items in the last past 12mnths, how can i fix this issue so that i can start buying stuff again?

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